1. Information We Collect

　In connection with providing the Service, the Company may collect the following information:

　Name, email address, telephone number, country or region of residence
　Reservation date and time, number of participants, selected program, preferred language, and other reservation-related information
　Details of inquiries and records of communications with the Company
　Information provided in surveys, reviews, testimonials, and feedback
　Photographs and videos taken with the customer’s consent
　IP address, device information, browser information, browsing history, cookies, and other access information
　Any other information voluntarily provided by the customer

　Credit card details and other payment information are generally managed by the applicable reservation and payment service provider. The Company does 　not normally store customers’ full credit card numbers directly.

2. Purposes of Use

　The Company may use collected personal information for the following purposes:

　To accept, confirm, modify, or cancel reservations
　To provide check-in services, verify identity, and deliver the Service
　To respond to customer inquiries
　To provide information regarding schedules, venues, program details, and important notices
　To confirm payments, process charges, and handle refunds
　To collect surveys, reviews, and feedback concerning the Service
　To improve service quality and plan, develop, and analyze new cultural experience programs
　To provide information about the Service, related events, and promotional campaigns
　To prevent fraud, misconduct, nuisance behavior, and other operational issues, and to ensure the safe operation of the Service
　To create and retain records as required by applicable laws and regulations
　To carry out activities incidental to the purposes listed above

　Marketing emails and newsletters will be sent only when appropriate consent has been obtained. Customers may unsubscribe at any time by following the 　instructions provided in the relevant communication.

3. Reservations and Payments through Japan Ticket

　Reservations and payments for the Service are processed through the external platform Japan Ticket.

　Information entered by customers on Japan Ticket is handled in accordance with Japan Ticket’s own terms of use and privacy policy. The Company may 　receive information necessary for reservation management, service delivery, and customer support, including the customer’s name, contact details, 　reservation date and time, and number of participants.

　For details regarding the handling of personal and payment information on Japan Ticket, please review Japan Ticket’s privacy policy.

4. Provision of Personal Information to Third Parties

　The Company will not provide personal data to third parties without the prior consent of the individual, except in the following circumstances:

　When required by law
　When necessary to protect a person’s life, physical safety, or property, and obtaining consent is difficult
　When particularly necessary for improving public health or promoting the sound development of children
　When cooperation is required with a national or local government authority, or a party entrusted by such authority, in performing duties prescribed by law
　When information is provided to a service provider within the scope necessary to achieve the stated purposes of use
　When personal data is transferred in connection with a merger, company split, business transfer, or other succession of business

5. Outsourcing

　The Company may outsource certain operations, including reservation management, payment processing, email distribution, website operation, server 　management, access analysis, and other related services.

　In such cases, the Company will select appropriate contractors, enter into necessary agreements, and exercise appropriate supervision to ensure that 　personal information is securely managed.

6. Handling of Personal Information Outside Japan

　Service providers used for reservations, payments, access analysis, social media, map display, website operation, or other services may be located outside 　Japan, or information may be processed or stored on servers located overseas.

　The Company will take appropriate measures in accordance with applicable laws and regulations, including reviewing the personal information protection 　systems of the relevant country or region and the security measures implemented by the service provider.

　Where personal data is transferred to a third party located outside Japan based on the customer’s consent, the Company may provide information 　regarding the destination country or region, its personal information protection system, and other relevant matters as required by law.

7. Cookies and Access Information

　The Company may use cookies and similar technologies to operate the website, understand usage patterns, improve usability, and enhance the Service.

　Information collected through cookies may include:

　IP address
　Pages viewed
　Date and time of access and duration of visits
　Device and browser type
　Referring website
　Language and regional settings

　Customers may disable cookies through their browser settings. However, disabling cookies may prevent certain website functions from operating 　correctly.

8. Use of External Services

　The website may use or display the following external services:

　Japan Ticket
　Google Maps
　Google Reviews
　Google Analytics
　Instagram
　YouTube
　Other social media, reservation, access analysis, and website operation services

　When customers use or view these services, the relevant service provider may collect cookies, IP addresses, device information, browsing information, and 　other data.

　Please review the privacy policy of each service provider for details regarding how such information is handled.

　If Google Analytics is not used, the reference to Google Analytics should be removed from this Privacy Policy.

9. Photographs and Videos

　The Company may take photographs or videos during cultural experience programs for record-keeping, public relations, website content, social media, 　brochures, and other promotional activities.

　When photographs or videos in which a customer can be identified are used for advertising or promotional purposes, the Company will, in principle, explain 　the intended use in advance and obtain the necessary consent.

　Customers who do not wish to be photographed or have their image published should notify the Company before the event or inform staff on the day of 　participation.

10. Security Measures

　The Company implements necessary and appropriate safeguards to prevent unauthorized access to, loss, alteration, leakage, or other improper handling 　of personal data.

　Such measures may include:

　Restricting personnel and access rights related to personal information
　Implementing password protection, access controls, and other technical safeguards
　Properly managing devices and media used to handle personal information
　Selecting and supervising contractors appropriately
　Establishing internal rules concerning the protection of personal information
　Establishing procedures for reporting and responding to data breaches or other incidents

11. Retention Period

　The Company retains personal information only for the period necessary to achieve the stated purposes of use or for the period required by applicable 　laws and regulations.

　When personal information is no longer required, the Company will endeavor to delete or anonymize it using appropriate and secure methods.

12. Requests for Disclosure, Correction, or Deletion

　Subject to applicable laws and regulations, customers may request the following with respect to their personal information held by the Company:

　Notification of the purposes of use
　Disclosure of personal information or records of third-party provision
　Correction, addition, or deletion of information
　Suspension of use or erasure
　Suspension of provision to third parties

　Customers wishing to make such a request should contact the inquiry desk listed below. The Company will verify the identity of the requester and respond 　within a reasonable period in accordance with applicable laws and regulations.

13. Personal Information of Children

　If a minor provides personal information, such information should be provided with the consent of a parent or legal guardian where necessary.

　When a child participates in the Service, reservations and communications should generally be handled by a parent, guardian, or other responsible adult.

14. Links to External Websites

　The website may contain links to websites operated by third parties.

　The Company is not responsible for the handling of personal information on external websites. Customers should review the terms of use and privacy 　policies of the relevant external websites.

15. Changes to This Privacy Policy

　The Company may revise this Privacy Policy in response to changes in applicable laws and regulations, changes to the Service, or other operational needs.

　If material changes are made, the Company will provide notice through the website or by another appropriate method.

　The revised Privacy Policy will take effect when it is posted on the website.